Office Policies
At Blackmon Pediatrics, our policies are designed to keep our patients and staff safe. We appreciate your awareness and respect as we work together to provide the best care.
Well visits may be scheduled up to three (3) months in advance, sick visits must be scheduled on the day you need to be seen. Please call 865.212.6350 to make an appointment. Call to schedule a ‘sick’ appointment for any of the following symptoms: Fever, Ear Pain, Sore Throat, Cough, Vomiting and Diarrhea, or Abdominal Pain.
When calling our main line, 865.212.6350, you have the option of being directed to our nurse line. Here you will be able to: request a refill on a prescription receive test results ask a medical question pertaining to your child If your call is received after 3pm, it will be returned the following business day.
You may mail in your payments by check or pay with Visa or MasterCard to: Blackmon Pediatrics, 7714 Conner Road, Suite 101, Powell, TN 37849 or pay online. You can find a link on our website. All billing questions should be directed to Svast Healthcare Technologies: 865-346-9507 or 866-383-3917 or SvastHealthTech.com We accept most all major commercial insurances. We do not accept any New Bluecare, TNcare Select, Americhoice, Amerigroup, United Healthcare Community Plan, Tricare, Bluecross Blueshield Network L, or any market place insurance of any kind.
We update all patient records yearly. If you are a new patient – or a returning one that needs to update your information, you may download a pdf version of our form to fill out and bring in on your visit. Ask our office staff for our Discrimination Policy and Interpreter Services Policy or access it on our website in the footer.
Any call that is made to our after-hours answering service will be billed to your insurance. Any unpaid balances or self-pay patients will be billed to the parent. Routine questions can be answered by our phone nurse Monday – Friday 8:30am to 4:30pm. We are closed from 12:30 to 1:30 for lunch. If your call is not received by 3:00pm, it may not be answered until the following business day.
All cancellations must be made a minimum of 24 hours in advance of the scheduled appointment. If you fail to cancel your appointment in this time frame or if you do not show for your appointment, you will be charged $25.
Please do not contact us with any medical questions through any online format including, but not limited to, email, social media, or by text. This process keeps us aligned with HIPAA, and protects the patient. All medical questions should be through a phone call or in-person appointment.